COMMARKAI1The 30-day money-back guarantee
When you subscribe for the first time, on either a monthly or an annual plan, you have 30 days to decide. If the service is not right for you, email support@commarkai.com within those 30 days and we will refund that payment in full.
- You do not have to explain why. We will probably ask, because it is useful to us, but an answer is not a condition of the refund.
- It applies once, to your first subscription. It is not available again on re-subscribing or on a plan change.
- The 30 days run from the date of your first payment, not from when you first logged in.
2Cancelling after that
You can cancel at any time from Manage billing in the app, or by emailing us. Once your cancellation takes effect, you will not be charged for any future period. What happens to money you have already paid depends on your plan.
Monthly plans
You retain access until the end of the billing period you have already paid for. If you pay on the 14th, that period runs to the 13th of the next month. Cancelling on day 3 does not cut you off on day 3. There is nothing to refund, because you keep the service for the whole period you bought.
Annual plans
If you cancel an annual plan, the refund is prorated to the end of the current month, rounded up to the dollar.
3When we refund beyond the guarantee
We will refund, or credit, in these cases:
| Situation | What you get |
|---|---|
| We billed you after you cancelled | Full refund of that charge |
| You were charged twice for the same period | Full refund of the duplicate |
| We discontinue the service | Pro-rata refund of the unused part of your period |
| We remove a material feature you pay for and you cancel | Pro-rata refund of the unused part |
| We raise your price without the notice our terms require | Refund of the difference, or of the period |
If something has gone wrong that is not on this list, contact us and we will look into it.
4What is not refundable
- On a monthly plan, the month you are partway through: you keep the service for all of it.
- Time you did not use the service. Outside the 30-day guarantee and the cases in section 3, unused access on its own is not refunded.
- Charges more than 12 months old.
- Any account terminated for a material breach of the Terms of Service.
5How to ask, and how long it takes
Email support@commarkai.com from the address on your account, and say which charge you mean.
- We reply within 2 business days.
- Approved refunds are issued through Stripe to the original payment method within 5 business days.
- Your bank may take 5 to 10 business days to process the request. If further delays occur, please email us.
- Refunds are made in the currency you were charged in. We are not responsible for changes in exchange rates or for your bank's foreign transaction fees.
6Taxes and your statutory rights
Refunds include the sales tax charged on the refunded amount.
Nothing in this policy limits rights you have under consumer protection law in your own province or state that cannot be limited by agreement. Where such a right applies, it sits on top of everything above rather than replacing it.